What if I no longer want a product?
Consumers have the right to cancel any order within 14 days, from the day after the date on which your order is delivered.
We will always process refunds due within 14 days of the cancellation date or on receipt of goods (or evidence of a return).
You can contact us to cancel an order by phone or email. We will provide you with a returns number and details of where to send the item(s). All returns made under this 14 day cooling off period are at your own cost.
Provided the product is returned to us in accordance with the above and in the same condition as it was when delivered to you, we will refund the price of the product in full, including the cost of sending the product to you. However, you will be responsible for the cost of returning the products to us.
Please be aware that at our discretion we can withhold refunds until the product is returned (or evidence of return is provided). We also have the discretion to reduce the amount of money refunded for a product returned which show evidence of use beyond the handling necessary.
What if an item is missing or we send the wrong Item?
If we have delivered an incorrect Item please contact us within 14 days. We'll investigate straightaway and advise the most appropriate way to resolve the shortage.
What if my order does not arrive?
If you do not receive your order within the delivery timeframe, contact us within 14 days of when the order should have been delivered. We'll investigate straightaway and send you the order again or refund whichever you prefer.
What if an item is damaged on arrival?
Every product *(see below for exceptions) you buy from us should reach you in perfect condition. If this is not the case please contact us within 14 days and we'll arrange collect it from you. We'll then offer a replacement or credit you.
How do I package an item to send back to you?
When returning an item, please follow these guidelines
- The item and its packaging are in the same condition as when you received it.
- The returns number is included, or clearly marked on the outer wrapping.
- The parcel is well wrapped and protected.
- The address is clear and easy to read.